Zoom Phone

• Call Transfer - Supervised and blind transfer capabilities ensure you can easily route calls to the right person anytime, anywhere.
• Call Forwarding - Manage personal call handling rules to redirect calls to internal users and external phone numbers.
• Voicemail - Voicemail transcription and notification allows you to easily manage voice messages from any device.
• Call Recording - On-demand and full time recording, transcriptions and playback allows you to easily archive and retrieve phone conversations.
• Call Blocking - End users can manage personal call blacks lists to automatically block unwanted calls.
• Call Delegation - Assign administrative assistants the privilege to make and receive calls on behalf of executives.
• Call Hold - Easily place and retrieve calls on-hold from Zoom apps and supported deskphones.
• Elevate to Meeting - Seamlessly elevate a phone call to a full feature Zoom Meeting without requiring participants to manually join.
• Barge - A supervisor who is monitoring can enter the call, and the 3 parties can continue the conversation.
• Call Park - Place a call in park and retrieve it from another Zoom Phone endpoint.
• Shared Line - A delegate can place a call on hold for a manager to to visually recognize and retrieve.
• Business Application Integration - Natively integrate a variety of business applications to enhance your employee and customer engagement experiences.
• Slack Integration - Make calls directly from the Slack user interface.
• Salesforce Integration - Native Salesforce.com integration improves productivity with click-to-dial, screen pops, and automated call activity logging.

• Calling Plans - Mix and match unlimited and metered calling plans as needed.
• Bring Your Own Carrier - Power the Zoom Phone cloud PBX service by redirecting existing voice circuits/trunks to the Zoom Phone cloud.
• Phone Number Porting - Procure new and/or migrate phone numbers from your existing service provider.
• Device Management - Assign, provision, and manage standard deskphone devices from the Zoom Admin portal.
• Global Call Routing - Setup and manage business hours, after hours, and follow-the-sun call routing.
• Auto Attendants - Define unlimited multi-level auto attendants to efficiently route calls to queues, extensions, and voicemail.
• Call Queues - Powerful queuing capabilities with the ability to define automatic call distribution and queue overflow rules.
• Contact Center Integration - Out-of-the-box integration to popular Contact Center as a Service solutions from Five9 and Twilio Flex.
• Music on Hold - Customize the listening experience for your callers patiently waiting on-hold.
• Call Logs - Track your inbound and outbound calls. View caller name, number, and call duration with timestamps.
• Quality Dashboards - Monitor, troubleshoot, and diagnose Zoom Phone call quality and network issues.
• Emergency Calling - Set enhanced emergency calling location addresses and define optional emergency call intercept and redirect rules.
• Single Sign-On - Use popular SSO solutions to provide secure, easy access to Zoom.
• Advanced Analytics - Monitoring dashboards and call detail reporting give administrators the power to proactively monitor and troubleshoot call quality issues.
• Zoom Phone Local Survivability - Business continuity even when your internet connectivity to the cloud is disrupted. Enable local survivability with essential calling capabilities with the Zoom Node appliance on-premises.

Zoom Phone Power Pack is an add-on for Zoom Phone that offers three features:

• Enhanced call queue (CQ) analytics for real-time and historical insights with wallboard support, and customizable KPI and report subscriptions for queue analytics and access reports.
• A desktop user experience that streamlines call handling with an expanded contacts window for users with a steady call volume.
• Team SMS functionality to enable auto receptionist and call queue phone numbers to be reached via SMS/MMS.