Commerce.AI

by Commerce.AI

Enterprise-grade generative AI

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Experience AI

Build next-generation experience and reputation by truly understanding your customers and the rest of the market.

  • Better understand customer affinities, purchase reasons, and challenges, and turn your next interactions into great brand experiences.
  • Ingest experience data from a variety of pre-connected sources within your organization and beyond.
  • Combine internal and external data sources to uncover insights around staffing, customer service, and real estate, healthcare and really anything.
  • Understand buying behaviors to design relevant, delightful customer experiences.
  • Compare and monitor customer reviews across locations at scale to optimize your branch, employees, and service quickly.
  • Identify growth areas and opportunities to improve customer loyalty.
  • Find new contexts and uses for your store.
  • Get a clearer picture of bottlenecks and areas for improvement before they escalate.

Trends AI

Track megatrends and markets. Identify buzzing categories and startups. Win against competition.

  • Commerce.AI helps keep you focus by collecting relevant information from across the web, and automatically distills and transforms this information into real insights and action.
  • Uncover facets, use cases, and topics to determine changing customer behavior, trending products, emerging brands, and new product opportunities.
  • Identify new product and market opportunities.
  • Compare trends within categories, and uncover insights around product success and failure.
  • Pinpoint product, category and feature trends and alternatives that need to be focused on in the coming years.
  • Gauge positive and negative changes in your product and product category, and respond with speed and efficiency.
  • Recognize, manage, and resolve product risk areas & escalations and develop solutions proactively.
  • Gain a deeper and broader grasp of your products and company DNA through the voice, heart and mind of your customers.
  • Surface key product features, wish lists, use contexts, recommendations and more.

Voice Survey

Unleash the power of voice AI. Test out new product/service concepts.

  • Commerce.AI’s customer feedback tool is a voice-based survey application that uses complex speech recognition and natural language understanding to derive structured customer data and insights.
  • Data is captured in Commerce.AI platform and combined with existing data sources to provide a deeper understanding of your products, services and market at large.
  • Create and deploy customer surveys and questionnaires quickly using our easy to use templates.
  • Build in a new and engaging way of reaching your customers.
  • Use voice survey for market research and analysis to derive insights into your existing products, and to help formulate new ones.
  • Obtain feedback directly from consumers, wherever they are.
  • Increase response rates and engagement.

API & Data

Clean and pre-trained data models. Save your data science team’s time. Combine unstructured and structured data.

  • Power of 56,000 industry experts delivered by our APIs.
  • Correlate our unstructured intelligence with your internal datasets.
  • Learn about the voice of your customer via our deep product API and get complete flexibility to build reports that suit your needs.
  • Use Commerce.AI data to power your content to build and grow your brand as a trusted resource.
  • We help sites and community owners leverage their expertise to power articles, reviews, chatbots and more.
  • Push customer feedback into CRMs, commerce platforms, and other tools to give your teams a full view of your products and services, and to power your digital customer experience.
  • Commerce AI integrates with Shopify, Salesforce Commerce Cloud, and other commerce-centric platforms.