Advanced Contact Center

• Enhanced CallerID
• Extension User Rights
• Multi-Layer Cloud Auto Attendant
• Multi-Location Ring Groups
• Paging & Group Paging
• Presence Management
• Reporting & Analytics
• Custom Music / Message On Hold (MOH)
• Line Pooling & Bursting
• Time-Based Call Routing

Call Control

  • Paging & Group Paging
  • Flexible Call Routing
  • Call Transfer, Park, Intercom, & Paging
  • Ring groups
  • Supports Sangoma P-Series phones as well as a selection of third-party phones

Voicemail/Messaging

  • Voicemail Groups
  • Voicemail-To-Email
  • SMS
  • Instant Messaging

Collaboration

  • Faxing & Mobile Faxing
  • Unlimited Conference Calling
  • Video Conferencing
  • Softphone & Home Office Extensions
  • Interaction with Packaged Applications
  • Business Voice for Microsoft
  • Teams Integration (with MS Teams module)
  • Custom CRM Integrations (with CRM module)