Zendesk for Service
The complete service solution
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Messaging
Personalize conversations across channels. Customers expect great service across all channels. Messaging makes it easy to deliver personalized and engaging interactions—without putting in more effort. It comes with built-in automation and AI, so you can serve more customers and can be completely customized to meet your needs.
- Enable 24/7 support
- Stay connected on any channel
- All interactions in one place
AI and automation
Solve customer issues faster with AI. Zendesk AI already speaks customer service Only Zendesk AI is built on billions of real customer service interactions. It understands customer experience, so you get personalized support at a lower cost from day one.
- Give agents full context
- Accelerate time to solve
- Surface the right information
- Reduce repetitive work
Help centre
Let customers serve themselves. Self-service is good because it is quick and convenient for customers—and they tend to like that. That is why a smart knowledge base plays a big part in your customer experience strategy. Our help centre software organizes knowledge and empowers customers and agents with that information.
- Empower your experts
- Grow your knowledge
- Build once, use anywhere
- Go beyond the help centre
Agent workspace
See your customer data in one place. Zendesk is built for agents first, which means that the Agent Workspace is made for them. After all, agents just want to deliver seamless support without switching between dashboards or have customers repeat information. With the right tools and data in place, agents can maintain relevant, personal conversations on any channel.
- Track conversation updates
- Superpowered customization
- Building personal connections through video
Ticketing
A powerfully easy system for tracking, prioritizing, and solving customer support tickets. A fully integrated ticketing system is the first step to building a great customer experience. It's a central hub for all your customer questions, requests, and concerns. Above all, it gives you a complete picture of each customer, so you can offer the right support.
- One place to do it all
- All the details agents need
- Reclaim your time
Voice
Speak directly with customers to deliver personalized solutions to complex issues. Even in the age of emails, texts, and DMs, sometimes talking to a real human solves the problem fastest. Our integrated voice solution syncs with all other channels, and lets agents see all customer information right away. Now that has a nice ring to it.
- Instant customer information
- Embedded voice
- Unified conversations
Routing and intelligence
Send tickets to the best agent for the job. Built-in routing and intelligence ensure that all requests, regardless of priority or skill set required, have the smoothest path to resolution. Also, AI helps collect all relevant customer information in one place —making it easier than ever to solve more tickets, faster.
- Get the best person for the job
- Keep agents on track
- Let the conversation flow
Analytics and reporting
Use data and analytics to measure and improve the entire customer experience Data can be intimidating—all those charts, numbers, and spreadsheets. With Zendesk, understanding your customer service and sales data is simple. Our reporting and analytics software gives you instant access to customer insights that can make your business better—no statistics degree required.
- Fine-tune your CX operations
- Improve agent and rep productivity
- Understand your customers
Platform
Modify Zendesk to meet your needs. Sunshine™ is the foundation beneath Zendesk—built to help you create the best customer experiences.
- Build innovative customer experiences - Impress your customers and make it easier for them to reach out to you. Sunshine gives your developers everything they need to build custom experiences on your mobile, web or social apps.
- Powerful customization to keep agents in sync - With Sunshine, adapt Zendesk capabilities to maximize agent productivity. Customize the agent workspace to keep your team organised, save time with no-code tools to automate processes and create streamlined workflows for greater efficiency.