CBTS Contact Center
Multi-platform contact center
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Modernizing your contact center for the future
Cloud contact center delivers robust functionality, scalable solutions, and rich integrations that reduce cost and free IT from the daily challenges of management. CBTS has assembled industry-leading contact center solutions for any size organization that avoid costly capital investments, deliver a secure and elevated customer experience, and solves business challenges.
- Cloud-based ACD
- Self-service IVR
- Blended queuing of voice and digital channels
- Workforce optimization
- Precision-based routing
- Advanced reporting and analytics
- Support virtual operations and remote agents