CBTS Contact Center
Multi-platform contact center
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Modernizing your contact center for the future
CBTS offers multiple Contact Center–as-a-service solutions with leading industry partners Cisco and Five9. We are a best-in-class, cloud-based contact center platforms that allow businesses to create a dynamic, reliable, omnichannel experience for their customers. Our solutions are designed to provide maximum flexibility, allowing businesses to quickly scale the number of agents they need to accommodate seasonal or changing business needs. With CBTS’ expertise, reliability, and scalability, clients are provided visibility into the end-to-end customer journey across multi-contact channels without a large capital outlay or ongoing asset management.
Top Features
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Future-proof your contact center with cloud-based tools from Five9 and CBTS
Discover how Five9 and CBTS are working together to expand customer service communication capabilities.
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Essential technical guide to modernizing your cloud contact center with CXsync
Understand features, learn about our scalable architecture, and find out how partners can leverage our design and features to address new markets.
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Five9 UC integration with Microsoft Teams
Accelerate resolutions and improve customer experiences by connecting agents with subject matter experts in real time—anywhere in the organization.
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Setting up your remote workforce for success
Be ready when a natural disaster strikes and your workforce needs to be remote.
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