Bigleaf Networks

Internet connectivity without complexity

Improved Video Conferencing

Video conferencing platforms have quickly become something businesses rely on every day. Unfortunately, they can be sensitive to circuit conditions, so issues like lagging video, audio that’s hard to understand, and dropped calls may occur when your internet connection is performing poorly.

Provide a worry-free video conference experience, regardless of platform

  • No matter what video conferencing platform you pay for, your users could be invited to calls on ANY platform. So your network needs the flexibility to provide QoS and failover for over 100 different platforms at the drop of a hat. And if you work for an IT-lean business, odds are you don’t have the time or resources to manually configure policies for every new video conferencing platform. That’s why Bigleaf’s self-driving AI is built to identify and adapt to any new applications and technologies without user intervention.

Mitigate latency, packet loss, and jitter before they ruin the big call

  • With Bigleaf, your circuits are monitored 10 times per second for latency, packet loss, and jitter — the things most likely to wreak havoc on a video call — and your sensitive video traffic is automatically directed down the best path at any given moment. You’ll also be issued a dedicated IP block that never changes, allowing your video traffic to automatically move between two paths at any time, routing around circuit performance issues without interruption.

Improved VoIP Experience

VoIP is especially sensitive to issues in an ISP’s core and last-mile networks.

Make VoIP calls as reliable as a land line

  • Dropped calls or one-way audio
  • Choppiness
  • Robotic voices
  • Lag and awkward delays

Automatically mitigate VoIP issues

  • With Bigleaf, your circuits are monitored 10 times per second for packet loss, jitter, latency, and outages — the things that make or break the quality of your VoIP calls. When there’s a network problem, self-driving, policy-free AI automatically steers and shapes traffic to ensure high-quality VoIP calls.

Say goodbye to dropped calls

  • Anytime there’s an internet outage or performance issue, Bigleaf re-routes your VoIP traffic to a better performing circuit and uses a dedicated IP address, so your calls can switch paths without dropping. Plus, your VoIP traffic is automatically prioritized, so less important, less sensitive traffic like a Microsoft patch download never gets in the way of an important call.

Stay in control of your VoIP experience

  • Bigleaf will automatically manage your ISP connections for you, but when analyzing any kind of problem, you will want visibility into your network’s health. Bigleaf’s Web Dashboard with actionable reports and alerts gives you all the circuit performance and application traffic data you need to stay in the driver’s seat. You’ll know when things change, when things need attention, and what to do next to ensure reliable user experience for every application and technology.

Prioritize VPN Traffic

With Bigleaf, your VPN tunnel traffic will automatically be prioritized over things like Microsoft patch updates, YouTube streaming, web browsing, and FTP. And it can even prioritize important traffic within your VPN tunnels through coordinated packet marking — all without hours and hours of policy writing, testing, and updating.

Get the insight you need to deliver reliable connectivity

  • Bigleaf will automatically manage your ISP connections for you, but when analyzing any kind of problem, you will want visibility into your network’s health. Bigleaf’s Web Dashboard with reports and alerts gives you all the circuit performance and application traffic data you need to stay in the driver’s seat. You’ll get actionable data and recommendations to ensure a reliable user experience for every cloud- and internet-based technology.

Automatically fail over without dropping VPN sessions

  • When there’s an outage affecting the circuit your VPN traffic is on, Bigleaf same-IP failover will automatically move the VPN to another circuit without changing the IP address or dropping the VPN tunnel. That way, your users’ VPN sessions won’t drop, and business can continue uninterrupted.

Keep your existing security in place

  • Adding Bigleaf is simple. Your Bigleaf edge router sits between your existing firewall and ISP connections, existing entirely outside of your LAN. You don’t have to replace your firewalls or disable any of their features. Bigleaf is flexible and simple to deploy to all of your sites.

Collaboration Tools

Long gone are the days when email and phone calls were the only ways they communicated and worked together. Today, collaboration software — from Slack to Microsoft Teams and Google Docs — is where much of it happens, and it’s likely to become an integral part of your business operations. Unfortunately, ensuring a reliable experience for this cloud- and internet-based technologies isn’t as easy as it was for ones hosted in your server closet or datacenter.

Enable frictionless collaboration for your company

  • With Bigleaf, you can deliver the same predictable performance over your ISP’s middle- or last-mile internet paths as you do in the rest of the network, so the tools you all rely on to collaborate will work just as well as something you may have had in a closet down the hall. And with Bigleaf, there’s no need to constantly write, test, and update policies or custom configurations to ensure reliable performance of your cloud- and internet-based applications.

Avoid network issues that hamper real-time collaboration

  • When you’re having issues with packet loss, jitter or latency these can often show up in the collaboration tools your company uses in frustrating ways. For example, coworkers who are editing a doc at the same time might not see edits show up right away. With Bigleaf, you get a self-driving AI that automatically identifies changes in circuit performance, traffic types on the network, and adapts to prevent disruptions to end users.

ERP & CRM

Your ERP and CRM are some of the most important applications for your ops and sales teams, and arguably your entire business. That makes them one of the most important things to keep up and running. Many ERPs and CRMs — like NetSuite and Salesforce — are cloud-based and their performance relies on the quality of your internet connection, which can make it challenging to deliver the reliable user experience you need.

Automatically adapt circuit issues that impact your ERP or CRM performance

  • Automatically adapt to circuit issues that would impact your ERP or CRM performance At any given moment, there are several issues that can crop up in your ISP’s middle or the last mile of the internet path that your ERP or CRM traffic travels on — from packet loss and latency to outages. With Bigleaf, you get a backbone overlay network with built-in redundancy and self-driving AI that automatically adapts to circuit performance issues before your users experience any impact. And best of all, there’s no need to constantly write, test, and update policies or custom configurations, making it easy to give your ops and sales teams a reliable experience with their business-critical applications.

Get the insight you need to deliver reliable connectivity

  • Bigleaf’s Web Dashboard with actionable reports and alerts gives you the circuit performance and application traffic data you need to stay in the driver’s seat. You’ll know when things change when things need attention, and what to do next to ensure a reliable user experience for every cloud- and internet technology.

Business Continuity

Business continuity relies on your internet connectivity more than ever. Now that so many technologies — from phones to CRM and collaboration tools — are cloud- and internet-based, delivering resilient connectivity has never been more important for businesses.

Deliver reliable connectivity

  • With Bigleaf, you can connect multiple circuits and aggregate all the bandwidth you get with them. Anytime your network experiences issues caused by jitter, packet loss, and latency, your traffic will automatically be routed down the circuit which will give your users the best experience possible.

Avoid outages with built-in redundancy

  • Bigleaf’s overlay backbone network includes redundant hardware and leverages multiple paths to virtually every cloud- and internet-based technology, so application traffic never hits the open internet unprotected and users never experience outages when they occur.

Add the last- and middle-mile to your business continuity plan

  • With Bigleaf, you can finally deliver the same predictable performance for cloud- and internet-based technologies that you do for ones in your server closets and data centers.

Employee Productivity

Almost everything your business and employees do today depends on cloud and internet-based technology, which all depends on a reliable internet connection to work well. When your connectivity hits a bump in the road, sales calls drop, video meetings stutter, and important applications lag. All of these frustrations grind productivity to a halt and costs your business — on average $5,600 per minute of downtime, according to Gartner.

Automatically avoid costly outages

  • Bigleaf uses self-driving artificial intelligence to adapt to changing circuit conditions and technology needs — from spikes in packet loss to outages — to keep applications running as expected so your employees never even know there’s been a problem on your network.

Make your VoIP and video calls more productive

  • With Bigleaf, you can stop the voice and video call issues that cost your business time and money — from calling someone back after a dropped call, asking them to repeat themselves, or doing the dance of talking over each other because of lag.

Don’t let your applications slow people down

  • Bigleaf instantly classifies, queues, steers, and shapes traffic for every cloud- and internet technology, even for applications IT is unaware of, so your employees have the optimal experience to do their work and do it well.

Customer / Employee Experience

The reliability of the technologies your business depends on every day plays no small part in the overall experience your employees and customers have with your brand. Does customer service calls ever drop or sound garbled? Do your credit card machines go down sometimes? They’ll notice.

Automatically resolve issues before they impact anyone

  • Bigleaf’s self-driving artificial intelligence identifies changes in circuit performance and technology needs and instantly adapts to prevent disruptions, so your employees and customers are never affected by network performance issues.

Deliver ideal experiences from the start

  • Bigleaf autodetects any applications that are spun up on the network and automatically classifies and prioritizes them, including ones you didn’t even know anyone was using. You don’t need to spend hours writing, testing, and updating policies to ensure every application your business is using is working optimally from the start.

Make your customer service and sales calls sing

  • VoIP and video calls are especially sensitive to common network issues, like jitter, packet loss, and latency, that can impact the quality of your teams’ communications. With Bigleaf, you get reliable connectivity that keeps your most important calls and meetings working well.

Remote Office

Home offices have unique challenges. Odds are, your employees’ internet in their home office isn’t nearly as good as your main office. For one, residential internet just isn’t as reliable as what’s available for businesses. Plus, many people working at home may be sharing their connection with someone who is streaming a movie or playing an online game while they’re on an important work call. Bigleaf can be deployed in your employees’ homes, so you can give your remote workers the same reliable experience with all their business-critical internet- and cloud-based technologies as they have in the office.

Prioritize business applications over household traffic

  • Bigleaf automatically classifies and prioritizes all your traffic, so your employees’ important Zoom call, Office365 work, or VPN session doesn’t suffer because someone down the hall is watching Netflix or playing Minecraft.

Give your employees full middle-mile redundancy

  • They Built their own Cloud Access Network to create full redundancy with multiple carrier-grade routers, dedicated servers, internet transit circuits, and core backbone circuits.

Understand your employees’ home connectivity

  • With Bigleaf’s web dashboard and alerts, you get visibility into your remote workers’ home circuit and traffic performance so you can see when things need attention — without impeding on their privacy.