Verizon IP Contact Center
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Enhance customer experience with comprehensive inbound solution
Verizon IP Contact Center (IPCC) Services is a portfolio of interaction services that include VoIP Inbound and IP Interactive Voice Response (IVR). Our network-based portfolio includes VoIP conversion for reliable termination to Session Initiation Protocol (SIP) devices. With IPCC, you gain the benefits of automatic technology upgrades, a fully managed hosted service and secure connectivity on one of the world’s largest IP backbones.
Top Features
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Cost savings
Provides cost savings and leverages Intelligent Routing and network IVR functionality and carrier-grade service benefits of traditional toll-free networks.
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Carrier-grade IP infrastructure
Provides high-capacity, native-IP IVR functionality that extends the benefits of IP CPE deployments without added protocol conversions.
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IPCC network service level agreement
Provides motivation to deliver the highest standards of service performance and a framework to process potential service claims.
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Network manager (TFNM) customer control
Provides near real-time customer control over toll-free and local numbers and hybrid (TDM and IP) customer contact center locations.
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IP intelligent call routing integration
Provides a customer real-time capability to control network-based IPIVR resources to manage the treatment, routing and queuing of their calls, before, during or after they are handled by their contact center agents.
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