Puzzel Quality Assurance

by Puzzel

Cloud solution built for contact centers

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Empower your advisors to deliver exceptional customer experiences

Puzzel Quality Assurance is a complete, end-to-end QA and performance management solution. It enables QA teams to automatically filter and select the most important customer interactions for evaluation. Leaders can then score, deliver feedback to agents, and create personalised coaching programmes that can be tracked over time to ensure the continuous development of your workforce, services and operations. With QA and coaching all in one, you can deliver 10x more feedback and increase productivity by 285%.

Top Features

  • Identify

    Build custom work queues to automatically identify and distribute customer interactions to QA teams for evaluation and root-cause analysis.

  • Empower

    Provide constructive feedback to agents and create personalised coaching programmes tailored to their needs.

  • Uncover

    Identify opportunities to improve customer satisfaction and track progress of coaching programmes over time.

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Puzzel Quality Assurance - Delivering service with a smile

Deliver personalised customer journeys with live and self-service experiences – all in a single solution.

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