Puzzel Digital Engagement
Digital customer service solution
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Connected experiences for the digital world
Enhance customer experience and boost productivity with real-time control using Puzzel Digital Engagement. Gain full control over your channels, aligning customer intent, context, and service availability to guide them seamlessly along the most suitable service path. With a proactive connection to the visitor's digital journey, this solution empowers you to optimize customer experience while driving service and sales productivity to new heights.
Top Features
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Contact resolution
Improve first contact resolution by directing customers to the right customer service channel for their particular enquiry, the first time.
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Channel management
Optimise channel management by routing customer enquiries according to their priority and your available resources.
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Increase conversion
Increase conversion by offering proactive and personalised assistance at key moments in the customer journey, e.g. during checkout.
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