Puzzel Contact Center as a Service (CCaaS)

by Puzzel

Connected experiences across channels

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Seamless omnichannel experience for effortless customer interactions

Designed in the Nordics, Puzzel Contact Center as a Service (CCaaS) platform provides all the tools, channels, and functionality needed to simplify the complex. Automation ensures that agents’ time is spent more productively, data analytics provide managers with precious insights, and most importantly, customers receive a quicker, more convenient resolution. Our platform offers customers a seamless experience across all channels using the latest cloud-based technologies. Customers can quickly move across channels or from self-service to assisted service without ever-changing devices or experiencing any disconnection.

Top Features

  • Boost customer satisfaction

    When your customers’ contact centre experience is fast and effortless, brand satisfaction and loyalty soar. Together, we make it happen.

  • Engage agents

    Our smart contact centre tools provide agents with the resources and support they need to develop and thrive.

  • Keep costs low

    When inefficient, legacy IT infrastructure is replaced with a modern CCaaS solution, the cost-savings can be incredible – especially when automation is used to replace manual, repetitive tasks.

Reviews

Resources

Puzzel Contact Center as a Service (CCaaS) - Integration into Microsoft Dynamics

Powerful functionality at the agent's fingertips helps to simplify what is becoming an increasingly complex working environment.

Puzzel Contact Center as a Service (CCaaS) - Omni-channel contact center in the cloud

A single viewpoint for all customer interactions helps increase productivity and reduce customer effort as a result.