Puzzel

by Puzzel

Customer service platform

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Make customer service your competitive advantage

In a world where customer experience rules, getting it right for your customers and your team is the only option. Puzzel delivers connected experiences in a future-proofed, easy-to-use solution. That’s what makes us the customer service platform for everyone, you included. Our complete omnichannel cloud platform enables your business to manage every aspect of customer contact simply, effectively and in one place. So you can focus on delivering exceptional, memorable service.

Top Features

  • They don’t call us Puzzel for nothing

    Our flexible software can integrate with almost any third-party app, solution or device – just ask! From CRMs to workforce management, knowledgebases and secure payment systems, we’re ready to help you expand your solution and scale your capabilities.

  • Customer care – the Nordic way

    We hail from Norway – a global leader in innovation, efficiency, and happiness. That’s why when it comes to your customer service, we believe every moment matters – in your customer journey, in your contact centre, and in your experience with us.

  • The connected experience

    Seamlessly connect your website and apps to your contact center for enhanced customer experiences and agent productivity. Achieve up to 70% improved deflection rates, 60% reduction in case handling time, and a 35% boost in digital sales conversion rates.

  • Always innovating

    We keep up with the latest CX and technology trends so you don’t have to. We’re continuously developing our solutions and creating new products and features to keep you ahead of the curve and your competition.

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