Business Cloud HelpDesk by AppSmart

Support for cloud apps and devices

The By AppSmart Advantage

With By AppSmart, your organization gets the most out of your cloud applications.

Computer Hardware and Software

Business Cloud HelpDesk offers you a one stop solution to remotely resolve issues with your hardware and software quickly, without disrupting your business.

Here are just some of the ways we can help:

  • Troubleshooting hardware components
  • Driver and OS upgrades
  • File and printer sharing
  • User profile management
  • And more!

Cloud App Support

An AppSmart HelpDesk agent can guide and provide support as you learn to setup and use your new cloud-based applications.

Some of the cloud app categories we can assist you with:

  • Customer management
  • Finance and accounting
  • Marketing
  • Online presence
  • Operations management
  • Workforce planning
  • Point of Sale
  • And more!

Peripherals, Tablets and Mobile Devices

Get step by step guidance on how to setup or troubleshoot your devices and peripherals.

This includes:

  • Bluetooth-enabled devices (headsets, mouse, keyboards, keyboards, speakers, docking station etc...)
  • iOS, Android and Windows smartphones and tablets
  • Printers, scanner and fax machines
  • External hard drives (Flash, USB etc.)
  • And more!

Networking Devices

Get assistance setting up, troubleshooting and configuring your office's wireless network.

We help with:

  • Setup wireless network
  • Connection and broadcast issues
  • Hotspots and in-store wi-fi
  • Enablement of wi-fi peripherals
  • And more!

Malware Removal

Tackle malware and viruses so that you can get your computer back up and running in no time.

Includes:

  • Complete scan of PC to remove any viruses, spyware and other malicious programs
  • Installation of the latest anti-virus, anti-spyware, pop-up blocker and firewall software
  • Updating computer with latest security patches
  • And more!

Backup, File Sharing & Security

Ensure your files and data are safely stored on the most popular online backup applications like Mozy, Carbonite, iCloud, Dropbox and more!

Typical support tasks include:

  • Installation, configuration and account creation
  • Troubleshooting and help with recovery of lost files and data
  • Backup restoration

POS Hardware

Get help troubleshooting your talech-approved POS hardware like receipt printers, bar code scanner and credit card readers.

Pairing hardware

  • Understanding error codes

Cloud Management Suite Included with By AppSmart

Your all-in-one cloud management solution

Data Management

  • Interoperability across all your connected applications to break-down information silos.
  • Easily create and configure dashboards to get the most insights out of your data across all your cloud services. Even bring in data from external databases.
  • Search for content across all your connected cloud services.

Identity & Access Management

  • Powerful administrative control over enterprise cloud consumption, while offering your team members the most secure and convenient cloud experience available.
  • Tools include: single sign-on, multi-factor authentication, directory integration, user management, thousands of pre-integrated applications and much more to drive organization productivity and security.
  • Users experience the power of cloud services in one secure location

Infrastructure Management

  • Automate the deployment and lifecycle management of your in-house cloud solutions.
  • Leading automation engine for provisioning and managing IaaS resources and applications through the production lifecycle.
  • Tools included: single-click version upgrades, resources scaling, a browser-based terminal window, status logs and much more.