ACC Business

by ACC Business

Telecom services with dedicated support

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Total commitment to customer satisfaction

ACC Business is a customer-centric brand from AT&T that combines exceptional service with a flexible suite of networking, data, cloud and voice offerings. We have become one of the most successful communications providers by working exclusively with solution providers and delivering specialized solutions covering the entire marketplace. Solution Providers trust their customers to ACC Business because they know that together we will create and deliver the right solution. We do this by providing a dedicated internal support team, enabling us to work together to assess the best solution for your business by understanding your current environment, strategy, budget, and technical needs.

Top Features

  • ACC Business® Bill Manager

    ACC Business Bill Manager enables customers who register to access their billing information online. This billing feature is available at no additional cost and provides customers with an enhanced billing experience. Customers will continue to receive their remittance slip for payment.

  • AT&T BusinessDirect® for ACC Business

    ACC Business provides the following AT&T BusinessDirect® applications to all AT&T Dedicated Internet as sold by ACC Business (ADI): Domain Name Service (DNS) Provisioning Tool, eMaintenance, Manage Contacts & eNotifications, and Network Usage Reports at no additional cost.

  • Site availability

    The performance objective is for site availability of 100%, with time to restore outages in less than 1 minute. If they don’t meet this objective in any given calendar month, you’re eligible to request a credit for each outage, equal to the product of your total discounted covered monthly charges for the affected ports by a percentage based on the outage duration.

  • On-time provisioning

    The performance objective is to complete installation at a customer site by the due date, set after the complete order is received by the provisioning engineer. If they don’t meet this objective, you’re eligible to request a credit equal to one month’s discounted monthly recurring charge for the service components that aren’t installed on time.

  • SLAs (Service-level agreements)

    Rest assured that the service quality you receive from ACC Business meets your high standards. If network performance delivers less than objectives, you can request a credit to your bill based on the interruption.

  • Network performance

    The performance objectives within and between network regions are: Data Delivery ≥ 99.95%, Latency ≤ 37 ms, Jitter ≤ 1.0 ms.

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